My friend who is a network engineer said he had some issues with his adsl line and resorted to calling bigpond his ISP. He said bigpond was able to reset/clear all his config and set back to default... remotely!
The modem is a TP-Link so its not a bigpond standard.
Remote Management was never on
No other info was asked from him...
you guys heard of this?
Internet, Two-Way Radio Communications, WIFI, 3G, etc
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I know with cable the modem downloads the config (layer 2 settings, frequency etc) via TFTP from the mux, maybe they can do something simmilar, I don't know too much about ADSL, last time I was on it was around 5 years ago...